Frequently Asked Questions POLICY

25% Deposit

Does Perfect Party Rental require a deposit?

Yes, in most cases we do require a 25% non refundable deposit. Any reservations made deposits are not guaranteed, unless otherwise arranged with management. In the event of cancellation, the deposit will be applicable for future bookings.

What types of payments does Perfect Party Rental accept?

For 25% deposits we accept Pay Pal payments to Info@PerfectPartyRental.com, Credit Cards, Money Orders, Cashier checks. For balance due on day of event only cash is accepted.

What if I want to have my party in a park?

No problem, but please check with the park’s department on the use of a bouncer at your party. Be aware that not all parks offer electricity for the inflatable and most parks require a trained bounce house attendant. We can provide both, but we must be notified with at least 72 hours of the date of the party in advance. Please be advised, that we typically do not carry extra generators or staff with us. In the event that sufficient power is not available or properly working; the payment in full is still due. You may provide your own generator in most cases, it must be of least 3800 watts, but in case it stops working, runs out of gas etc, Perfect Party is not responsible for it or its liabilities, so please, check that it is properly working before your event.

What if it rains, I need to cancel or change the date? *

**In the event of cancellation made up to 48 hours of the delivery date, the 25% non refundable deposit may be applied for future bookings made within 3 months from the date of the cancellation. All cancellations must have verbal or written authorization. No messages will be accepted. We are flexible. Cancellations made within 48 hour of the date of the event, (excluding the date of the event), the 25% non refundable deposit will not apply for future bookings, due to lost of possible rental revenue. Cancellations made the day of the event will forfeit 50% of total invoice cost including services, due to lost of rental. Any authorized refund will be reimbursed by a company check. We only ask that you give us as much notice as possible, but In the event of rain in the delivery area, customers will be contacted before the time of delivery to confirm the order. At this time customers have the opportunity to cancel with no cancellation fee imposed. If the customer decides not to cancel and delivery is on its way, there will be no refunds. In the event of extreme weather conditions, which could cause unsafe jumping conditions or damage to the equipment, We’re Perfect Party Rental reserves the right to cancel a delivery. A weather cancellation made by Perfect Party Rental will result in a full refund or full credit towards another rental.

How long does it take to set up a Bouncer?

It takes approximately 20 minutes to set up or take down the Bouncer. Please allow a little additional time if a concession machine is being rented so that we can go over instructions with you. A preliminary cleaning of the bouncer might take place before take down.

How do the inflatables operate?

All of our units operate by attaching an enclosed blower to the bouncer. This blower attaches at the rear of the unit and constantly blows air into the base of the unit. The units have been designed to loose air through the seams (where the vinyl has been sewn together). This creates the bounciness of the bouncer! The blower must operate at all times the bouncer is in use or the bouncer will deflate.

What type of power is required?

Our units require an 110v electrical outlet commonly found in garages, or on exterior walls. This outlet must be no more that 80 feet from the unit. What is the bouncer made of? All of our units are made of commercial quality 18oz vinyl and commercial quality window netting. If you require a generator, we must be notified given 48 hours advance notice. Please be advised, that we typically do not carry extra generators with us in our trucks. In the unfortunate event that sufficient power is not available, payment in full is still due.

What do I need to do before the inflatable is delivered?

Be aware of the size of the bounce house you are renting, add at least two or three feet all around and then plan where the bounce house will go. Be sure there is overhead clearance. Plan a spot away from your house meters. Please make sure that the yard is free from any and all animal droppings, and debris such as sticks and rocks which will damage the bounce house. There must be a flat area to setup the bounce house. Slight inclines are ok, but not recommended. A clear path that is at least 4 feet wide will be needed to reach the place of setup. Please move any garbage cans, toys, hoses, etc that may be in the way before we arrive to set up and pick up. Turn off all sprinkler systems, including under ground sprinklers. Inflatables need an electrical source.

Contract Policy?

Please downloads the contract from our download page. We can also email or fax it for your convenience.